Privacy Policy for Titus Health
1. Who We Are
Titus Health is a UK-based healthcare and physiotherapy provider. We are responsible for how your personal data is collected and used.
Contact Details:
Titus Health
info@titushealth.co.uk
07513161238
We are registered with the Information Commissioner’s Office (ICO).
2. Information We Collect
We only collect information necessary to provide safe and effective care:
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Contact details: name, phone number, email, address
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Personal details: date of birth
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Health information: medical history, injury details, treatment notes, referral information
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Website data: basic usage data such as IP address and pages visited
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Payment details: billing information (processed securely via third parties)
3. How We Use Your Information
We use your information to:
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Provide assessment, treatment, and ongoing care
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Keep accurate clinical records
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Manage appointments and communicate with you
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Process payments
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Meet legal and regulatory requirements
4. Lawful Basis
We process your data under UK GDPR based on:
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Consent – for treatment and health information
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Contract – to deliver our services
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Legal obligation – for healthcare and financial records
Health data is processed for the provision of healthcare services.
5. Data Storage and Security
All personal data is stored securely on our website systems and clinic software. We take appropriate measures to protect your data, including secure systems, restricted access, and password protection.
We retain data only as long as necessary, typically:
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Medical records: up to 8 years
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General enquiries: up to 12 months
6. Sharing Your Information
We may share your data with:
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Other healthcare professionals (with your consent)
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Your GP or referrer
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Secure service providers (e.g. payment or software providers)
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Authorities if required by law
We do not sell your data.
7. Cookies
Our website may use cookies to improve functionality and understand usage. You can control cookies through your browser settings.
8. Your Rights
You have the right to:
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Access your data
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Correct inaccurate data
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Request deletion
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Restrict or object to processing
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Withdraw consent
Contact us at: info@titushealth.co.uk
9. Complaints
If you have concerns, contact us first. You can also complain to the ICO:
https://www.ico.org.uk
10. Updates
We may update this policy from time to time. The latest version will always be on our website.